Company: Greenest Paper Co
Job Title: Customer Service Representative
Job Reference Number: K-1011
Employment Category: Customer Service
Sales
Location: New York City - NY New York - USA
County or nearby cities: Queens , Jamaica
Employment Type: Full Time
Yearly Salary: 40000 USD
Posting Date: 2011-01-21
Job Description
Basic Purpose
A- Provide contact and liaison between customers and the sales and distribution departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve objectives consistent with customer expectations, company policy and profit and quality requirements. Service clients by on-site visits if required. Coordinate between warehouse, transport, finance, sales, back office teams to satisfy customer and within company norms.
B- Generate Sales leads, cold calls, visit customer sites. Close sales consistent with company policy, customer expectations.
Description
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Manufacture Representatives. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Solicit sale of new or additional services or products. Prepare powerpoint presentations, sell sheets, sample retrieval and sending. Visit customer sites.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Compare costs, strive to consistently lower costs to the company while generating higher value.
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
Coordinate with overseas factories for order fulfillment.
Must be able to work Monday thru Friday from 8:00 a.m. to 5:00 p.m, possibly additional times if required.
Position Requirements
Skills / Qualifications Required: Qualifications
Education/Training: College coursework or degree desirable.
Related Experience: Minimum of three years experience in customer service call center environment required. Experience in wholesale to retail industry (stationery products) desirable.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Should be familiar with Microsoft Office products (e.g., Word, Excel, Powerpoint, Access, Outlook, Internet savvy). Accounting background preferable. Shipping and Transport background preferable. Import background preferable.
Must be able to work independently, efficiently. Self Motivated. Highest Integrity to the company. Transparent in communication.
Minimum Education Level required: College
Minimum Years of Experience required: 3 to 5 Years
Contact Information
Preferred method of contact: E-mail via Apply Online Box
